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Return Policy
General Policy
These are SourceRite.com’s (“SourceRite”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the SourceRite.com website.
- All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting SourceRite Customer Service via help@sourcerite.com
- Merchandise for return accepted only in original packaging
- Credit will not be issued for any goods purchased over 30 days
- All merchandise returned is subject to 25% restocking charge
- Service charge of $30 per item if the returned product proves not to be defective
- Claims for any shipping discrepancies and damage will not be accepted if not reported to SourceRite and Courier within 48 hours from the date of receipt
- Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from SourceRite.com
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to SourceRite once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
Any product offering a mail-in rebate is not returnable to SourceRite once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
Out-of-Stock (Back-Order) Items
If SourceRite no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) SourceRite can send you a comparable replacement item, or 2) SourceRite can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
Business Purchases
Purchases over a quantity of 20 of one item on a single sales order will be considered a business purchase. Business purchases are not eligible for a refund, but all other specific conditions still apply.
SourceRite Return Policies
Standard 30-Day Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which SourceRite states "This item may be returned for a replacement or refund within 30 days only") must be returned to SourceRite within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by SourceRite, and not the mere issuance of an RMA.
Limited Replacement Only 30-Day Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
Products that state "This item is covered by SourceRite.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to SourceRite within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by SourceRite, and not the mere issuance of an RMA.
Bulk Item Return Policy
- Return for refund within: non-refundable unless shipment is refused
- Return for replacement within: non-replaceable
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Duplicator Systems) cannot be returned to SourceRite.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to SourceRite.com and you will be refunded the full amount, including applicable shipping costs and tax.
If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to SourceRite.com's Policy and Agreement, understanding that you cannot return the television to SourceRite.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
- Any item that is damaged due to neglect, abuse or misuse
- Any item that is not in its original packaging with all accessories and manuals
Manufacturer's Warranties
- Return for refund within: non-refundable
- Return for replacement within: non-replaceable
SourceRite.com does not offer any express warranties. However, many of the products available through SourceRite.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
Limited Refund Only 30-Day Return Policy
- Return for refund within: 30 days
- Return for replacement within: non-replaceable
Products that state "This item is covered by SourceRite.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to SourceRite within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by SourceRite, and not the mere issuance of an RMA.
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